Forentx - Privacy Policy

A. What Personal Data We Collect

When you sign up for or use Forentx, we may ask for personally identifiable information in order to provide you with the products and services which you have requested. Depending on the product or service, we may ask you for a variety of personally identifiable information including but not limited to the following:

• Personal Identifiers: name, date of birth, nationality, gender, National Registration Identity Card (NRIC) / Passport number, residency status, correspondence address, contact details including mobile, office and residential telephone number and facsimile number, e-mail address, banking details and/or photographs/images.
• Employment Information: details such as employment status (private sector, government sector, self-employed, non-working or others), name of employer and office address, details of your relationship with your company (e.g., promoter, director, shareholder), telephone number, and email address.
• Account Information: your membership with us and online account information, including your username, personalized ID number, and password.
• Property Information: information on the property(ies) including but not limited to addresses, unit details, and meter readings.
• Transaction Information: purchasing or transaction records including information such as files and messages that you store using your account through the Platform.
• Automatically Collected Data: personal data collected automatically, which includes your internet protocol (IP) address, internet cookies, browser type, language used, access times, and such other personal data relevant when you access the Forentx website and/or mobile and/or tablet applications.

B. Source of Personal Data

The primary source of data is the information you provide as a user of this Platform. However, we may also obtain certain personal data from publicly accessible sources, including but not limited to public registries, web portals of government agencies, public search engines, and websites.

C. How We Use and/or Disclose Your Personal Data

We use and/or disclose your personal data for the following purposes:

• To verify your identity.
• To facilitate the provision of our services available on the Platform to you.
• To communicate or facilitate communication with you regarding the services rendered through the Platform, including responding to your enquiries.
• To promote our services and/or products (e.g., sending you our newsletters or information about other products or services which you had expressed an interest in, via email or other electronic means).
• For troubleshooting, i.e., analyzing and solving any problem arising from your use of the services on the Platform.
• To understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services.
• To process payments to/from you via our Platform.
• Where you choose to receive mobile services and content via SMS, MMS, and other mobile services, we use this information to deliver such mobile services and content to you, to carry out market research, to track sales data, and to plan other promotional activities which may be of interest to you.
• To obtain credit information from licensed credit bureaus or other legally authorized sources in compliance with applicable laws.
• To fulfill any other purposes in relation to your access and use of the services on the Platform.
• To comply with our obligations under applicable laws and regulations.

D. Disclosure of Your Personal Data

We may disclose your personal data to the following parties:

• Any persons or parties consented to by you.
• Any persons, government agencies, statutory authorities, and/or industry regulators whom we are compelled or required to do so pursuant to any law.
• Our auditors, consultants, lawyers, or other professional advisers appointed by us in connection with our business.
• Our third-party service providers (including cloud storage, payment processors, and data analytics providers) or other parties as may be deemed necessary by us to facilitate the provision of services.
• Third-party data processors engaged by us to process personal data on our behalf.

E. Third-Party Websites

This Privacy Policy does not govern the collection, processing, use, and disclosure of your personal data by third parties that we do not control or who are not employed or managed by us. If you access and/or visit any web link mentioned in our Platform, it is your responsibility to review its privacy policy before providing that third party with any information.

F. Your Rights to Access and Data Correction

Subject to any exceptions under applicable laws, you have the right to access, rectify, or update your personal data, withdraw (in full or in part) your consent given, or limit the use of your personal data supplied to Forentx at any time.

If you wish to exercise these rights, you may contact our Data Protection Officer (DPO) at the following:

Please note that we may charge a reasonable fee for processing your access request.

G. Retention of Your Personal Data

Forentx will retain your Personal Data for the duration necessary for the purposes set out in this Policy and/or as may be deemed necessary by Forentx, and/or where otherwise required by law, or until you request deletion of your Forentx account.

H. Data Transfers

We may need to transfer your personal data outside of Singapore for the purposes and to such third parties stated in this Policy (e.g., if our servers or third-party service providers are located overseas). We will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the Singapore PDPA.